At Bioshift Shop, we strive to ensure that our customers are fully satisfied with their book purchases. If you are not completely happy with your order, we are here to help. Please read our refund and return policy carefully:

1. Eligibility for Returns

   • Items are eligible for return within 30 days of purchase, provided they are in their original condition, unused, and undamaged. Books must be returned in the same condition they were received, including any packaging, to be eligible for a refund.
   • We do not accept returns on digital products (eBooks, audiobooks) or custom orders, except in cases of technical issues or defects.

2. How to Initiate a Return

   • To initiate a return, please contact our customer service team at [contact email/phone number]. Provide your order number and details of the reason for the return.
   • Once your return is approved, we will provide you with instructions on how to return the book. Please note that the customer is responsible for return shipping costs unless the item was defective or incorrect.

3. Refund Process

   • Once we receive your returned item, we will inspect it to ensure it meets the return conditions. If approved, we will process your refund within 7-10 business days using the original method of payment.
   • Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or damaged item).

4. Exchanges

   • We offer exchanges if the item you received is defective or damaged. Please contact us within 14 days of receiving your order, and we will arrange for a replacement at no additional cost to you.

5. Non-Returnable Items

   • Items marked as “final sale” or “clearance” are not eligible for return or exchange.
   • Gift cards and digital content are non-refundable.

6. Damaged or Incorrect Items

   • If your order arrives damaged or incorrect, please contact us immediately with photos and details of the issue. We will resolve the situation by offering a replacement, refund, or credit.